The statements below were all made by nurses about service users with reduce intellectual capacity:
'Sometimes I wonder what are the meanings of their postures or behaviours.'
'Sometimes I said to myself 'Oh my goodness, what does this mean?!' I really had no idea what they meant when they tried to express their needs.'
'I don't understand what he means, don't know what he needs. He makes some noise, but I cannot help him' (this service-user had dementia - Alzheimer's type, end stage).
'He says he has a stomach ache every day! After a while, he says he has no pain at all and another area hurts! We are confused!' (this service user had dementia -Alzheimer's type, late stage).
'No matter what I said to him, he wouldn't stop his behaviour, he just wandered around and continuously made noise' (this service-user had dementia - Alzheimer's type, end stage).