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27 Jul 2016 1 Respondent
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By Jean Shapcott
Apprentice (220 XP)
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Critical thinking exercise 11 4: Scenario: the ‘troublesome’ HCA

Critical thinking exercise 11 4: Scenario: the ‘troublesome’ HCA

You have been asked to manage a bay of patients with an experienced Health Care Assistant. She appears stressed and you hear her grumbling under her breath about  the workload and on a number of occasions she is very abrupt with you in front of others, including patients. You, and other team members, are finding this upsetting. Additionally you note that, on several occasions, she does not complete the correct hand washing procedures.

It is proposed that you have four choices for what you do next